AI customer support
Order status, shipping, sizing and policy questions are answered instantly from your store data and help docs, with refunds and edge cases handed to your team.
- Shopify
- Gorgias
- Zendesk
AI automation · E-commerce Brands
AI automation for e-commerce brands
Growing an online store means more tickets, more order exceptions and more product content every month. We build AI automations that resolve routine support, handle returns and order issues, keep inventory in check and produce product content, so the team can focus on growth.
What we automate for e-commerce brands
Returns and exchanges
Customers start returns through chat; eligibility is checked, labels are issued and exchanges are suggested to save the sale.
- Shopify
- Loop Returns
- ShipStation
Order exception handling
Address problems, failed payments and delayed shipments are detected and resolved automatically or routed with full context.
- Shopify
- ShipStation
- Stripe
Inventory and reorder alerts
Sales velocity is tracked and you're alerted before bestsellers run out, with suggested purchase orders.
- Shopify
- Google Sheets
- Slack
Product content at scale
Product descriptions, SEO titles and alt text are drafted in your brand voice for every SKU and reviewed before publishing.
- Shopify
- Your brand guide
Personalized marketing flows
Customer segments and messages are built from purchase behavior and fed into your email and SMS tools.
- Klaviyo
- Postscript
- Shopify
Works with the tools you already use
- Shopify
- WooCommerce
- BigCommerce
- Gorgias
- Zendesk
- Klaviyo
- ShipStation
- Stripe
- Slack
Built safely
Refunds above your thresholds and anything unusual go to a human. The assistant only states facts from your store and policies, and every action is logged.
- Clear scope and price before work starts
- Human approval where it matters
- Monitoring and full activity logs
- Senior US team, 500+ products shipped
Common questions
Can AI really handle e-commerce customer support?
It handles the high-volume questions well, such as order status, shipping, returns and product fit, using your live store data. Complex or emotional tickets go to your team with the full context.
Does it work with Shopify?
Yes. Shopify has a strong API, and most of our e-commerce automations are built around it along with tools like Gorgias, Klaviyo and ShipStation.
Is a custom build better than a Shopify app?
Apps are great for standard needs and we'll recommend them when they fit. Custom automation makes sense when you need your own rules, multiple systems working together or more control over cost and data.
How quickly can this be live?
Support and returns automations can often launch within a few weeks, then expand to inventory and marketing workflows.
AI automation for other industries
- Law Firms
- Real Estate
- Dental Practices
- Accounting Firms
- Insurance Agencies
- Logistics & Trucking Companies
- Home Service Businesses
- Marketing Agencies
- Property Management Companies
Ready to automate your e-commerce brand?
Tell us which work eats the most hours. We'll show you what to automate first and what it costs. Free, no obligation.